Vanwall Polaris Terms and Conditions
- All prices are subject to change without prior notice.
- We reserve the right to correct typographical and printing errors.
- We reserve the right to correct prices or calculation errors.
- We reserve the right not to proceed with any order where we feel that it will put us, the recipient, or any other party in a vulnerable position either finacially or for any other justifiable reason. We will contact every customer placing an order to notify them of the cancellation providing a viable contact email has been given. We may not be prepared to incur extra expense,other than to use email to cancel such an order
Upon receiving your order, inspect all packages thoroughly for missing, damaged or incorrect parts. Our wharehouse put forth every effort to prevent shipping damage however, it does occur occasionally. If you receive a damaged part, do not accept the package, have the shipper immediately return to sender. If the shipper has left a damaged pakage in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 30 business days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Truck freight applies to orders consisting of large parts or items that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via truck freight delivery may take 2-9 business days (excluding weekends and holidays) within the continental United States. Truck freight to Alaska and Hawaii may take up to 14 business days and may require additional charges. You will be contacted via email with a revised shipping quote.
We will accept authorized returns 30 calendar days of the purchase date.
Authorized returns must be in the complete and original packaging. If your shipment has arrived with a damaged or incorrect item, please repacked items in its original shipping container contact us and we will arrange for its return.
All authorized returns must be in their original condition include all components and cannot be disassembled, mounted or damaged due to incorrect installation.returns missing components will not be credited. We are not resposible for installation errors, nor will we cover any labor expenses, towing expenses, rental car expenses caused by the use of wrong or defective parts during installation. Electrical parts are not returnable if plugged in or unsealed for any reson. Freight charges are not reimbursable unless the return is a direct result of our error.
A 20% return fee is charged on all returns that are not the direct result of our error.
Refunds for returns or cores will be process and credited within 72 to 96 hours after we recive and confirm your return is in good standing with our policies. All cores must be returned in their originall packaging from the manufactuer. Please be aware the bank may take 4-7 business days to post the credit to your account or credit card.
All international orders must use paypal or google checkout no credit card transactions will be accepted.
Polaris of North America warrants the Original new and remanufactured parts and accessories it sells against defects in materials or workmanship for a period of 12 months commencing on the date of sale or installation by an authorized Polaris service center.
Original Polaris accessories that are installed in or on the vehicle will carry the new vehicle warranty if they were installed prior to delivery to the client. If the installation is made after the retail sale of the vehicle, the accessory will be warranted for the balance of the new vehicle warranty period, or two years from its date of installation, whichever is greater. If the New Vehicle Warranty is in effect at the time of replacement, the claim should be submitted under the New Vehicle Warranty
All over the counter/center installed parts which fail during the applicable warranty period (see Original Parts and Accessories, WPPM-3) must be verified as defective by a qualified service department employee and documented on a repair order. If the sale/installation is made after the retail sale of the vehicle, the part will be warranted for the balance of the new vehicle warranty period, or two years from its date of installation, whichever is greater.
Prior to repair, certain automatic transmissions and electronic component repairs/replacements require PuMA repair process authorization (Teile-Clearing). If installation in the vehicle is required to determine that a defect exists (or the client simply returns the vehicle in which the defective part was installed), then the labor to diagnose the failure as well as to repair or replace the failed part is covered for parts sold over the counter and parts installed by an authorized Polaris Service center.
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